Privacy Policy

Last updated: 9 August 2026

This Privacy Policy explains how Old Money Row LTD (“Old Money Row”, “we”, “us” or “our”) collects, uses, stores and shares your personal data when you visit oldmoneyrow.com, place an order, contact us, create an account or otherwise use our website and related services (together, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors and other individuals who interact with our Services.

Please read this Privacy Policy carefully so that you understand how and why we use your personal data.

Who Is Responsible for Your Personal Data?

Old Money Row LTD is responsible for determining how your personal data is used in connection with our Services and acts as the data controller for the personal data described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on our website and update the “Last updated” date shown above.

Personal Data We Collect

The personal data we collect depends on how you interact with Old Money Row and the Services you use.

We may collect the following categories of personal data:

• Contact information, such as your name, email address, telephone number and postal address.
• Order and delivery information, including your billing address, delivery address, products purchased, order history and information relating to returns or refunds.
• Payment-related information required to complete and verify transactions. Payment information may be processed securely by payment service providers rather than being stored directly by us.
• Account information, such as account login details and preferences where customer accounts are available.
• Shopping information, including products you view, items added to your basket and other interactions with our online shop.
• Customer service information, including messages, enquiries, feedback and other information you provide when contacting our support team.
• Marketing preferences, including whether you have chosen to receive promotional communications from us.
• Technical and usage information, such as your IP address, browser type, device information, website activity and information collected through cookies or similar technologies.

Information You Provide Directly to Us

You provide personal data directly to us when, for example, you:

• place an order;
• create or manage a customer account;
• subscribe to our email list;
• contact our customer support team;
• submit a review or other content;
• participate in a promotion; or
• otherwise communicate with Old Money Row.

You are not required to provide every type of personal data. However, where information is necessary for us to provide a particular Service, we may be unable to provide that Service without it.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically through cookies and similar technologies.

This may include:

• IP address;
• browser and device type;
• operating system;
• pages viewed;
• time spent on our website;
• referring pages or websites;
• shopping and basket activity; and
• other information about how you interact with our Services.

Information We Receive from Service Providers

We may receive personal data from trusted organisations that help us operate our business and provide our Services, including providers involved in:

• website hosting and e-commerce services;
• payment processing;
• order fulfilment and delivery;
• customer support;
• fraud prevention and security;
• analytics;
• email and marketing services; and
• other services necessary to operate Old Money Row.

Information received from service providers will be handled in accordance with this Privacy Policy and applicable data protection law.

How We Use Your Personal Data

We may use your personal data for the following purposes:

Providing Our Products and Services

We use personal data to process orders, accept payments, arrange delivery, provide order updates, manage returns and refunds, maintain customer accounts and otherwise provide the Services you request from us.

Customer Support

We use your information to respond to enquiries, resolve issues, provide assistance and maintain our relationship with you as a customer.

Marketing and Communications

Where permitted by law, we may use your contact information and marketing preferences to send you news, product information, promotions and other communications from Old Money Row.

You can unsubscribe from promotional emails at any time by using the unsubscribe option contained in our marketing emails. Unsubscribing from marketing communications will not prevent us from sending essential transactional messages concerning your orders, account or customer service enquiries.

Improving Our Services

We may analyse how visitors use our website so that we can improve the design, performance, functionality, products and overall customer experience offered by Old Money Row.

Security and Fraud Prevention

We may process personal data to protect our customers, website and business from fraud, misuse, unauthorised activity and other security risks.

If you have an account with us, you are responsible for keeping your login details confidential. If you believe that your account or personal information has been compromised, please contact us promptly.

Legal and Regulatory Requirements

We may process or retain personal data where necessary to comply with applicable laws, tax and accounting obligations, regulatory requirements, legal proceedings or lawful requests from authorities.

Our Lawful Bases for Processing

Depending on the circumstances, we may process your personal data on one or more of the following lawful bases:

• Contract – where processing is necessary to provide products or Services that you have requested from us.
• Legal obligation – where we must process information to comply with applicable law.
• Legitimate interests – where processing is reasonably necessary for the operation, protection or improvement of our business and your rights do not override those interests.
• Consent – where we have asked you to agree to a particular use of your personal data. Where we rely on consent, you may withdraw it at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, maintain shopping basket functionality, understand how our Services are used and, where applicable, support analytics and marketing activities.

Where consent is required by applicable law, we will ask for your permission before using non-exempt cookies or similar technologies. Certain technologies may be used without consent where an applicable legal exemption allows this.

You can manage available cookie choices through our website's privacy or cookie controls and, where appropriate, through your browser settings.

Blocking certain cookies may affect the operation or functionality of parts of the website.

How We Share Personal Data

We do not disclose personal data unnecessarily. However, we may share information where reasonably necessary with trusted service providers that assist us with:

• hosting and operating our online shop;
• processing payments;
• fulfilling and delivering orders;
• customer service;
• technology and cloud services;
• fraud prevention and security;
• analytics and website improvement;
• marketing communications where permitted; and
• professional, legal or accounting services.

We may also disclose information where required by law, legal process or regulatory obligation, or where reasonably necessary to protect Old Money Row, our customers or others.

If our business undergoes a restructuring, sale, merger, acquisition or similar transaction, relevant personal data may be transferred as part of that transaction, subject to applicable law.

Sensitive Personal Data

Old Money Row does not generally require sensitive or special category personal data in order to provide our products and Services, and we ask that you do not provide such information unless it is genuinely necessary.

User-Generated Content

Our Services may allow customers to submit reviews, comments, photographs or other content.

If you choose to publish information in a public area of our Services, that information may be visible to other people. Please avoid including personal or confidential information that you do not wish to make public.

Third-Party Websites and Links

Our website may contain links to websites, services or online platforms operated by third parties.

We are not responsible for the privacy, security, content or practices of third-party websites. If you follow an external link, we recommend reviewing the relevant organisation's privacy policy before providing personal data.

Children's Personal Data

Our Services are not specifically directed at children, and we do not knowingly collect personal data from children where doing so would be unlawful.

If you are a parent or guardian and believe that a child has provided personal data to us inappropriately, please contact us using the details below.

Security of Your Personal Data

We take reasonable technical and organisational measures designed to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

However, no online service or method of electronic transmission is completely secure. You should therefore take reasonable precautions when sharing information online and avoid sending particularly sensitive information through unsecured communication channels.

How Long We Keep Your Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our Services;
• maintain your account where applicable;
• complete and record transactions;
• handle returns, refunds and customer enquiries;
• meet legal, tax and accounting obligations;
• resolve disputes; and
• protect our legitimate business interests.

Retention periods may therefore vary depending on the type of information and the reason it is being processed.

Your Data Protection Rights

Depending on the circumstances and subject to applicable law, you may have the following rights in relation to your personal data:

• Right of access – you may request information about the personal data we hold about you and request a copy.
• Right to rectification – you may ask us to correct personal data that is inaccurate or incomplete.
• Right to erasure – in certain circumstances, you may request that we delete your personal data.
• Right to restriction – in certain circumstances, you may ask us to restrict the way we process your personal data.
• Right to data portability – where applicable, you may request personal data in a structured and commonly used format or ask for it to be transferred to another organisation.
• Right to object – you may have the right to object to certain processing based on our legitimate interests and to processing for direct marketing purposes.
• Right to withdraw consent – where we rely on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

These rights are not absolute and may be subject to exemptions or limitations under applicable law.

We may need to request reasonable information from you to confirm your identity before responding to a data protection request.

We will not treat you unfairly for exercising your data protection rights.

Managing Your Marketing Preferences

If you receive marketing emails from Old Money Row, you can unsubscribe at any time using the unsubscribe link included in those emails.

Even if you opt out of marketing, we may continue to send non-promotional communications that are necessary in connection with your orders, account, returns, refunds or customer service requests.

Complaints

If you have concerns about how we collect or use your personal data, please contact us first and we will do our best to resolve your concern.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the United Kingdom's data protection regulator.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or wish to exercise a data protection right, please contact us:

Email: support@oldmoneyrow.com

Business Information

Store Name: Old Money Row
Company Name: Old Money Row LTD
Business Address: 58 Hawthorn Drive, Nottingham, NG7 5LP, United Kingdom
Email: support@oldmoneyrow.com
Service Hours: Monday to Friday, 9:00 AM to 9:00 PM